Frequently asked questions
How do I make a purchase?
Purchasing from Samant Chauhan Design House is an effortless experience. Simply explore our curated collections, select the design that resonates with you, choose your size—or request a custom fit—and proceed to secure checkout.
For bespoke orders or personalised assistance, our team is available via WhatsApp at +91-9891464617. We’re here to help you create something truly exceptional.
Do I need to set up an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to enjoy a more personalised shopping experience, access your order history, and receive exclusive updates.
I’ve forgotten my password. What should I do?
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password via email. If you need further assistance, our support team will be happy to help.
What are the accepted payment methods for domestic and international transactions?
We offer secure and seamless payment options for both domestic and international clients:
Domestic Payments (India):
• Credit & Debit Cards
• UPI
• Net Banking
• Wallets (PhonePe, Paytm, etc.)
• Cash on Delivery (available in select locations)
• Bank Transfers (for high-value or custom orders upon request)
International Payments:
• International Credit & Debit Cards (Visa, MasterCard, Amex)
• Secure international payments via Razorpay and PayU
• Bank Wire Transfers (available for bespoke or large orders upon request)
All payments are processed through trusted, encrypted gateways to ensure complete safety and confidentiality.
Is it safe to use my credit card online at Samant Chauhan?
Absolutely. All transactions are processed through secure and encrypted payment gateways to ensure complete privacy and protection of your personal information.
When will I receive my order?
Each piece is handcrafted and typically dispatched within 2–3 weeks from the date of order.
If you require express delivery, please share your preferred timeline, and we will try to accommodate your request.
What are the delivery charges?
We offer free domestic shipping across India.
International delivery charges vary based on location and will be calculated at checkout or shared upon request.
How do I track my order?
Once your order is dispatched, you will receive a shipping confirmation with a tracking link via email or WhatsApp. You may also contact our team for real-time updates.
Who will deliver my order?
We partner with trusted and reputed logistics providers to ensure your order reaches you safely and on time. For high-value or custom garments, additional care and tracking measures are taken.
